Customer Service Assistant

Karachi
Posted 6 months ago

Job Description

(Excellent spoken and written English is a must. Only apply if you are able to demonstrate this. You will be dealing with UK Based clients and this is a must.)

If you’re a good communicator and enjoy helping people, this could be an ideal job for you.

As a customer service assistant or adviser, you would deal with customer enquiries and bookings.

You will deal with customers over the phone, chat or by email. Good ‘people skills’, a friendly approach and excellent communication skills are all needed in this career.

 

The work

Your work may include:

  • answering customer enquiries or passing them on to another department
  • giving information and helping to solve problems·
  • selling services and or taking bookings
  • entering customer information onto a computer databasetaking payment for goods or services
  • taking payment for goods or services
  • giving refunds.
  • dealing with car park to resolve issues
  • update prices in the system

Entry requirements

Must have excellent spoken and written english, excellent ‘people skills’ and a good general standard of education but excellent communication skills, a friendly personality and some IT skills will also be useful.

Previous experience of working with people over the telephone and by email would also be helpful.

Skills, interests and qualities

  • To become a customer service assistant, you will need to have:
  • a genuine interest in helping customers
  • excellent communication skills
  • the ability to work as part of a team
  • a polite, thoughtful and friendly attitude
  • patience and calmness under pressure
  • the ability to handle complaints and difficult situations
  • computer and administration skills

Job Details

 

Functional Area: Client Services & Customer Support
Total Positions: 3 Posts
Job Type: Full Time/Permanent
Job Timings: 9 am to 6 pm UK Time
Department: Customer Services and Sales
Minimum Education: Bachelors
Career Level: Experienced Professional
Minimum Experience: 3 Years (Call Centre experience is preferable)

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